Refunds, Returns & Cancellations Policy
Last updated: 2025-12-20
This policy explains returns, refunds, cancellations, and exchanges for purchases made from AVNFi (“we”, “us”, “our”). For help, contact contact@avnfi.com and include your order number.
Quick Summary
- Hardware (unopened/unused): Returnable within 14 days of delivery (see conditions below).
- Installed/used/opened hardware: Generally not returnable, except for defects/warranty issues.
- Services/labour: Non‑refundable once performed (site visits, installation, configuration, troubleshooting, consulting).
- Minimum setup charge / project setup fees: Non‑refundable once work begins (planning, staging, scheduling, procurement, dispatch).
1) Returns for Hardware (14‑Day Window)
Eligible returns
You may request a return within 14 days of delivery if the item is:
- Unused and uninstalled
- In original packaging with all accessories, manuals, and labels
- In resaleable condition
- Accompanied by proof of purchase (order number/receipt)
Return authorization required
Please email contact@avnfi.com before sending anything back. We’ll provide return instructions and (if applicable) a Return Authorization (RA). Returns sent without authorization may be delayed or refused.
Return shipping
- Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped) or an approved defect/damage claim.
- Shipping charges are non‑refundable.
2) Non‑Returnable Items
The following are not eligible for return or refund (except where required by law):
- Services/labour already performed (installation, configuration, testing, documentation, site surveys, troubleshooting, training)
- Minimum setup charge / setup fees once work has started
- Custom orders / special orders and items procured specifically for your project
- Software, license keys, digital downloads
- Subscriptions or recurring services once activated or billed (where applicable)
- Final sale / clearance items (if clearly marked at purchase)
3) Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within {7 days} of delivery at contact@avnfi.com with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will confirm next steps, which may include replacement, repair, or refund depending on the situation and supplier/manufacturer terms.
4) Refunds
Once your return is received and inspected, we’ll email you to confirm approval or rejection.
If approved, refunds are issued to the original payment method. Processing time is typically {5–10 business days}, depending on your bank/payment provider.
Partial refunds may apply if items are returned with missing packaging/accessories or show signs of use/installation.
5) Exchanges
Exchanges are available only for items that are defective, damaged, or shipped incorrectly (subject to availability). To request an exchange, email contact@avnfi.com.
6) Service Cancellations & Rescheduling
Because service scheduling reserves technician time:
- Cancellations/reschedules with less than 48 hours notice may be charged a cancellation fee of $200.
- Deposits (if collected) are applied to your invoice and are non‑refundable once work begins.
7) Consumer Rights
This policy is intended to be clear and fair and does not limit any rights you may have under Alberta consumer protection laws, where they apply.
Contact
Email: contact@avnfi.com
Phone: 403.888.2025