Fibre cut. Network down. It cannot wait until Monday.
A backhoe found the duct. Water got into a splice enclosure, the sealed box where two fibres are joined. A core switch died and took the building with it. If you are reading this at a bad hour, the fastest thing you can do is pick up the phone.
Tell us what is down, what changed just before it went down, and whether anyone has been digging. Those three answers usually find the fault before we arrive.
Splice it, test it, prove it is fixed.
Fusion splicing
Single mode and multimode fibre, in an enclosure, a hand hole or a rack. We melt the two ends into one clean join, rather than clip on a mechanical connector and hope.
Fault location
An OTDR sends a pulse of light down the fibre and tells us how far along the break sits. You dig one hole instead of three.
Certified repair
We measure light power and loss after the splice, and we write the reading down. You get the number, not someone telling you it seems fine.
Not every outage is fibre.
- A cable run that fails under load but passes on a cheap tester. Certification catches that. Testing does not.
- A switch with no power left in its PoE budget, dropping cameras and access points one at a time.
- Water in a cable pathway, a rodent in a soffit, a staple driven through a cable during a renovation.
- A gateway that has been the bottleneck for a year and has finally given up.
Stated plainly, so nobody is doing sums at midnight.
Same-day call-out, $299
Calgary, Monday to Saturday, 8am to 5pm. The first hour of work is included. You are paying for an hour of actual work, not just for the van arriving.
After-hours, $499
Evenings, overnight and Sundays, Calgary only. Same first hour included. A $200 premium on the call-out, and nothing else changes.
Then $150 per hour
After the first hour, day or night. Materials are extra. If a part has to be ordered, you hear that on the phone, not on the invoice.
Homes only. Commercial fibre, a cut duct on a site, a multi-strand cable or a carrier hand-off, is quoted per job or per splice. Call and we will price it on the phone.
Prices are CAD and exclude GST. If it can wait until the morning, it should. Slow wifi, a camera that stopped, a device that needs reconfiguring: none of these are cheaper at midnight. Non-emergency work in normal hours starts at $100 per hour.
What we will and will not promise.
How fast can you be here?
Call and we will tell you straight, based on where you are and what else we have running. We would rather give you a real time than a comforting one you then plan around.
Can you fix it the same visit?
For a splice and a certified repair, usually yes. If the fault is a part that has to come from a supplier, we will tell you on the phone, not after a callout.
Do you work with our existing provider?
Yes. Where the fault sits on the carrier side, we find it and give you the evidence to hand them. That is often what gets it escalated.
What does an emergency callout cost?
Residential: $299 same-day in Calgary, $499 after-hours, evenings and Sundays. Both include the first hour of work, then $150 per hour, materials extra. Commercial fibre is quoted per job or per splice, agreed on the phone before anyone travels.
If it is down now, call.
The form is fine for a quote. For an outage, the phone is faster and it always will be.