Users and access. Add people, remove people, stay in control.

• Admins can sign in and change things. Give this to as few people as possible.
• Users can use things (unlock a door, join a Wi-Fi network) but never see the settings. Most people, including employees, should be users.

The roles, in plain words

If you are not sure whether you or AVNFi holds the Owner account on your console, ask us. You should always know.

The steps below are for the Owner, using unifi.ui.com. Inside the Network app, the person icon at the bottom of the left menu opens the Admins list for that one console.

Add an admin (spouse, partner, manager)

The person needs their own free UI Account first (account.ui.com). Never share yours.

1. Go to unifi.ui.com and sign in.
2. Click People on the left.
3. Click New Admin.
4. Choose your site.
5. Set what they can do in each app. A spouse or partner usually gets full control. A manager may only need Protect.
6. Save. They get an email invite.

Add a third party (a contractor, an insurer, another tech)

Same steps as above, but keep it tight:

• Give access to the one app they need, at the lowest level that works (view only if they only need to look).
• Remove them when the job is done. Put a reminder in your calendar.

Remove someone

1. unifi.ui.com > People.
2. Click the person.
3. Remove them, or lower what they can do.

Removing someone takes effect right away. They are signed out of the system.

Removing AVNFi, and adding us back

You own your system. You can remove AVNFi at any time, and you do not need to tell us.

Before you do, know this:

• We will no longer be able to see your system, so we cannot help remotely. Support would need a site visit.
• Never remove the last Super Admin or the Owner. Make sure someone you trust still has full control.

To add us back, follow Add an admin above and invite us at the email we give you. Choose the access you are comfortable with. Full control lets us fix anything; less means some fixes need you on the call.

Set up an employee

An employee is a user, not an admin.

1. unifi.ui.com > People > Create New > Create New User.
2. Enter their name and email. Click Create.
3. Then give them what they need inside each app: a door card in Access (see UniFi Access), or a phone extension in Talk.

When they leave, remove them from People. That one step takes away their doors and everything else in one go.